Support Ticket – Per-Incident Charge
$25.00
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This item represents one support incident with our staff over email. This can be used for a single technical support instance in cases where paid support was not purchased or included with the product(s). Once this is purchased our staff will then be able to help with the issue that was not covered.
You must submit a ticket first before purchasing support. Click here to open a ticket: https://tickets.th3dstudio.com
Description
What is this service?
This covers one email-based support ticket with our staff. It’s ideal for single issues where free or included support isn’t available. After purchase and verification, we’ll proceed with your support ticket.
Ticket Required Before Purchase
You must submit a support ticket before buying this service. Without a ticket, we can’t match your request to an issue. Always contact us first.
Refund Policy
All sales are final. You’re paying for our time—not a guaranteed fix. We do our best to resolve issues but can’t promise specific outcomes. No refunds if a ticket is closed due to non-response or dissatisfaction.
Tickets are considered abandoned after 5 business days with no customer response—unless you request to place it on hold.
What’s Included?
Support is provided via email only. No phone, chat, or video support is included. We’ll help with the issue listed in your ticket. We try to assist with third-party products, but cannot guarantee fixes for things we don’t sell or use.
Unified 2 Firmware Compiling
Includes up to 6 Unified 2 firmware compiles per ticket. Extra revisions may be billable. This only applies to printers and options supported in Unified 2. Custom Marlin or code changes are not included unless agreed upon before purchase.
3rd Party or Out-of-Warranty Hardware
No refunds or credits if the problem is caused by third-party hardware or TH3D products that are out of warranty. We do our best, but can’t guarantee results with unsupported hardware.
Reviews (4)
4 reviews for Support Ticket – Per-Incident Charge
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John O. (verified owner) –
Support was good (wish I went with the phone call one). But got me back up and running in a day or two. Price is good too for $30.
Dan W. (verified owner) –
TH3D’s support team provided exceptional assistance during my recent technical support ticket. They were patient, knowledgeable, and went above and beyond to ensure my issue was resolved satisfactorily. Thanks to their dedication, I’m back to printing without any problems.
Edward Raub (verified owner) –
Beautiful to be using my original Ender 5 again. Upgraded to the SKR Mini E3 last September and had issues flashing the Firmware. After buying the Support Ticket my machine was printing within a couple ours of purchase. Spot on prints.