Things that are Important to Us
Our Dedicated, US Based Team
TH3D is based out of Hobart, IN. All of our team members are in the US, we do not outsource any of our positions to people outside the US.
We run a hybrid of onsite and remote employees to maximize efficiency and coverage of our customers that are all over the world. We have a dedicated team of people who only handle customer service and technical support requests.
Honest Reviews
Unlike other people in the 3D printing space who rely on making sales through affiliate programs, we do not. We will always be honest when reviewing a 3D printer even if there are issues.
Many channels (especially ones that work with Bambu Labs) are bound by agreements where they cannot be honest with you on negative aspects of products.
Focus on Quality and Service
Our focus is to get our customers the best products at fair prices. We’re all makers here, and we know how frustrating getting cheap parts from China is and not getting what you wanted the first time.
Everything we carry are parts and products that we use on our in-house machines to make our lives easier. There is enough to worry about in this hobby/industry so let us help simplify your 3D printing life by ensuring you get quality parts and excellent support.
When we design products, we take the time to run them through stress testing and analysis to make sure they work and last. Unlike many vendors in the 3D printing market, we do not use our customers to test our products, we sell products that work and are free of major design flaws.
Check out our Product Reviews
Customer Service 10/10
Encountered an error in my order. TH3D team quickly resolved my issue. 10/10 on customer service and thus, customer satisfaction. Thanks!
nice
Looks like a great product. Not installed yet but I am looking forward the the added convenience.
Just as described
Perfect fit for replacement, No more worrying that the glass will shatter if it gets bumped. Nice replacement for the original, wish handle fit a bit ...More
Perfect fit for replacement, No more worrying that the glass will shatter if it gets bumped. Nice replacement for the original, wish handle fit a bit tighter, gut a couple spacers got it going.
Excellent
Oh it flashed easy installed works great